We’re here to help you make the most of your home. Here are some of the most asked questions, if you need to know more, please check our frequently asked questions

To register for an account please click ‘here’ and enter your mobile number or email address to create your account in a few simple steps.

Don’t worry if you don’t have a mobile number or email address you can still create an account.

In your Tenants Online Account you will find:
  • Details of your rent account, including the payments you make
  • Manage your rent account and pay your rent
  • Set up a regular Direct Debit Payment
  • Make and manage enquiries
  • Report a Repair (from autumn 2020 you will be able to schedule the repair)
You can make rental payments or create a regular Direct Debit by logging into your account and going to the ‘Make a Payment’ section.
Alternatively you can pay over the telephone by calling ‘0303 3030003’ and selecting ‘Option 1’
If you don’t already have an account, its very simple to create one. Click ‘here’ to find out more.
If you can’t find what you need in your Tenants Online Account or these FAQ’s, go to the ‘My Enquiries’ section and let us know.
Alternatively if you need to speak to us urgently, please go to the ‘Contact Us’ page where you will find ways to contact our Customer Service Team
You can you see your account balance, along with the payments we have received towards your rent in the ‘Statement’ section of your Tenants Online Account.
If you have a query about the balance or any of the payments please contact us through ‘My Enquires’ or if you would prefer to speak to someone, our Customer Services Team on 0303 303 003

Affordable homes plan for north Norfolk wins award

Broadland Housing Association’s affordable housing strategy in north Norfolk has won a coveted Planning Excellence Award from the RTPI (Royal Town Planning Institute). Broadland’s North Norfolk District Wide Affordable Housing Strategy was the regional winner in the RTPI’s virtual awards ceremony in November. The award recognises the ingenuity of Broadland’s strategy, which identified an opportunity … Continued

Broadland helps build new community sports facilities

We recently completed an exciting partnership project with Lovell, Ingleton Wood and other local companies that will provide much-needed respite accommodation at Norwich City Community Sports Foundation (CSF)’s hub ‘The Nest’. The project involved renovating a dilapidated cottage at The Nest site in Norwich. Adults accompanying young people’s residential trips will now have somewhere to … Continued

How to Write an Introduction About Yourself – Why You Need to Practice to Succeed

In regards to writing an introduction about yourself, it’s easy to get carried away and get too involved in the report. Don’t do that! Below are some pointers that will help you out. First, summarize everything you have act essay writing tips

‘Garden SOS’ for King’s Lynn families

Families living at our St James Lodge housing scheme are enjoying a brand new outdoor play area and garden, thanks to a ‘Garden SOS’ style project. St James Lodge in King’s Lynn houses homeless families and helps them transition into permanent housing. The newly landscaped space at the scheme now has colourful play equipment, picnic … Continued

Broadland’s ‘finest hour’ – AGM 2020 report

Broadland held its first ‘virtual AGM’ in September. Board members and association members came together in a socially-distanced meeting, with an exclusive video link as an additional option for participants. Michael Newey, our Chief Executive, described how the previous 6 months had been Broadland’s ‘finest hour’. He outlined how we have supported vulnerable tenants during … Continued


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