WE’RE HERE TO HELP

We’re here to help you make the most of your home. Here are some of the most asked questions, if you need to know more, please check our frequently asked questions

To register for an account please click ‘here’ and enter your mobile number or email address to create your account in a few simple steps.

Don’t worry if you don’t have a mobile number or email address you can still create an account.

In your Tenants Online Account you will find:
  • Details of your rent account, including the payments you make
  • Manage your rent account and pay your rent
  • Set up a regular Direct Debit Payment
  • Make and manage enquiries
  • Report a Repair (from autumn 2020 you will be able to schedule the repair)
You can make rental payments or create a regular Direct Debit by logging into your account and going to the ‘Make a Payment’ section.
Alternatively you can pay over the telephone by calling ‘0303 3030003’ and selecting ‘Option 1’
If you don’t already have an account, its very simple to create one. Click ‘here’ to find out more.
If you can’t find what you need in your Tenants Online Account or these FAQ’s, go to the ‘My Enquiries’ section and let us know.
Alternatively if you need to speak to us urgently, please go to the ‘Contact Us’ page where you will find ways to contact our Customer Service Team
You can you see your account balance, along with the payments we have received towards your rent in the ‘Statement’ section of your Tenants Online Account.
If you have a query about the balance or any of the payments please contact us through ‘My Enquires’ or if you would prefer to speak to someone, our Customer Services Team on 0303 303 003

2021 gardening competition – results!

Thank you and well done to everyone who entered our 2021 Virtual Gardening Competition. This year, due to the Government guidance for Covid-19, the panel were unable to visit the gardens in person and judged the entries from photos sent in by our tenants. The competition judges included our Environmental Champions and Jane, our tenant gardening … Continued

New portraits celebrate tenants

Broadland tenants have inspired 3 original oil paintings by local artist Devin Smith. Broadland commissioned the portraits for our refurbished meeting rooms at The Elms in Norwich. Devin’s brief was to give an insight into tenants’ lives on our schemes. Thomas, Tim, Violet and Linda joined Devin and our Chief Executive Michael Newey for an … Continued

Switchee smart tech rollout will connect Broadland’s entire housing stock

By the end of 2021, we will have installed Switchee smart thermostats in nearly 10%* of our our 5,000+ homes. The full rollout will make Broadland the first housing provider to have a fully connected housing stock. The rollout follows a successful Switchee pilot which started in 2018. The main focus was to alleviate fuel … Continued

Best Companies success

We are delighted to have received 2-star ‘Outstanding’ accreditation by Best Companies for our employee engagement. As an organisation to work for, Broadland Housing is included in: the 25 Best Housing Associations the 75 Best Companies in the East of England the UK’s 100 Best Large Companies. Michael Newey, Chief Executive, said: This is fantastic … Continued

Thanks, Good Neighbours!

Congratulations to all our tenants and their neighbours who won a Good Neighbour Award recently. We’d like to say a big thank you for helping those around you through the challenges of the recent months! The April winners included: Elizabeth and Stephen “for helping their neighbours throughout the lockdown” (from Tamara) Jill “for consistently checking … Continued

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