We’re here to help you make the most of your home. Here are some of the most asked questions, if you need to know more, please check our frequently asked questions

To register for an account please click ‘here’ and enter your mobile number or email address to create your account in a few simple steps.

Don’t worry if you don’t have a mobile number or email address you can still create an account.

In your Tenants Online Account you will find:
  • Details of your rent account, including the payments you make
  • Manage your rent account and pay your rent
  • Set up a regular Direct Debit Payment
  • Make and manage enquiries
  • Report a Repair (from autumn 2020 you will be able to schedule the repair)
You can make rental payments or create a regular Direct Debit by logging into your account and going to the ‘Make a Payment’ section.
Alternatively you can pay over the telephone by calling ‘0303 3030003’ and selecting ‘Option 1’
If you don’t already have an account, its very simple to create one. Click ‘here’ to find out more.
If you can’t find what you need in your Tenants Online Account or these FAQ’s, go to the ‘My Enquiries’ section and let us know.
Alternatively if you need to speak to us urgently, please go to the ‘Contact Us’ page where you will find ways to contact our Customer Service Team
You can you see your account balance, along with the payments we have received towards your rent in the ‘Statement’ section of your Tenants Online Account.
If you have a query about the balance or any of the payments please contact us through ‘My Enquires’ or if you would prefer to speak to someone, our Customer Services Team on 0303 303 003

Broadland helping to prevent homelessness among prison leavers

Broadland Housing is supporting a project to provide ex-offenders with a stable home, and reduce the likelihood that they will return to crime. The Housing for People Leaving Prison project was set up by the Office of the Police and Crime Commissioner for Norfolk (OPCCN) and St Martin’s. The project helps people released from prison … Continued

Supporting Norwich Pride 2020

We are proud to support Norwich Pride 2020. The event is taking place virtually this year on Saturday 25 July. Access the online programme here. As an official supporter of Norwich Pride 2020, we pledge our organisation will be a safe, welcoming, and friendly place for LGBT+ tenants and staff. Broadland is a Stonewall Diversity … Continued

2020 Gardening Competition – results!

Thank you and well done to everyone who entered our 2020 Gardening Competition. This year, due to the Government guidance, the panel were unable to visit the gardens in person and judged the entries by photos, videos and by live video calls on Zoom. Our panel (including our Environmental Champions and Jane, our tenant gardening … Continued

Broadland supports Homes at the Heart

We are delighted to support Homes at the Heart, a campaign calling on the Government to put social housing at the heart of its plan for social and economic recovery from the Coronavirus crisis. The Coronavirus crisis is further highlighting the need for secure, high quality, affordable homes and, for many people, support to live … Continued

NEW! Virtual planning consultations

Due to the Coronavirus restrictions, on 24 June we launched our first-ever online consultation, on our proposed new development at Northrepps. We sent all local residents a personal invitation containing a square code that they could scan, giving them instant access to our plans for the 19 new homes. There was also a direct link … Continued


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