WE’RE HERE TO HELP

We’re here to help you make the most of your home. Here are some of the most asked questions, if you need to know more, please check our frequently asked questions

To register for an account please click ‘here’ You will need your tenancy ID, Date of Birth and Postcode to be able to register.
In your Tenants Online Account you will find:
  • Details of your rent account, including the payments you make
  • Manage your rent account and pay your rent
  • Set up a regular Direct Debit Payment
  • Make and manage enquiries
  • Report a Repair (from autumn 2020 you will be able to schedule the repair)
You can make rental payments or create a regular Direct Debit by logging into your account and going to the ‘Make a Payment’ section.
Alternatively you can pay over the telephone by calling ‘0303 3030003’ and selecting ‘Option 1’
If you don’t already have an account, its very simple to create one. Click ‘here’ to find out more.
If you can’t find what you need in your Tenants Online Account or these FAQ’s, go to the ‘My Enquiries’ section and let us know.
Alternatively if you need to speak to us urgently, please go to the ‘Contact Us’ page where you will find ways to contact our Customer Service Team

You can you see your account balance, along with the payments we have received towards your rent in the ‘Statement’ section of your Tenants Online Account.

If you have a query about the balance or any of the payments please contact us through ‘My Enquires’ or if you would prefer to speak to someone, our Customer Services Team on 0303 303 003

Growing our own – sustainable plants project

We are now growing our own plants for landscaping upgrades at our housing schemes, thanks to a new polytunnel project. Estate Services Team member John Breame, who has led the project at The Elms in Norwich, explains: We had great success last year growing our own bedding plants, and the polytunnel was a key part … Continued

From gin to hand sanitiser!

Broadland Housing’s emergency repairs and cleaning teams are using hand sanitiser produced by local gin distillery, Black Shuck. So far, the Fakenham-based distillery has supplied 90 litres of hand sanitiser to Broadland. Louise Archer, Executive Property Director, said: We are lucky to have sourced a supply of hand sanitiser through local contacts, which should last … Continued

Coronavirus – keeping tenants safe

Michael Newey, our Chief Executive (pictured, bottom right), has been giving ‘hands on’ support to our intensive sanitisation programme during the Coronavirus outbreak. Touch points in communal areas of all our sheltered housing schemes are being sanitised daily to protect our most vulnerable tenants. Door handles, light switches, cupboards and banisters are being disinfected every … Continued

Protecting tenants most at risk from fire

We have installed our first ever water mist system in a tenant’s home at our sheltered housing scheme at Samford Court, Worlingham, Norfolk. The new misting system disperses more than 100 litres of water in 10 minutes, enough to completely extinguish a fire in most cases. This gives the tenant valuable time to control or … Continued

Patricia Hollis House recognised for social impact

Patricia Hollis House, part of our exciting new development at Canary Quay, Norwich, has been shortlisted for the 2020 RICS Social Impact Awards. The awards, organised by the Royal Institution of Chartered Surveyors, recognise the positive and transformational contribution of the built environment to society. With 100% social rent tenants, Patricia Hollis House has had … Continued

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