WE’RE HERE TO HELP

We’re here to help you make the most of your home. Here are some of the most asked questions, if you need to know more, please check our frequently asked questions

To register for an account please click ‘here’ and enter your mobile number or email address to create your account in a few simple steps.

Don’t worry if you don’t have a mobile number or email address you can still create an account.

In your Tenants Online Account you will find:
  • Details of your rent account, including the payments you make
  • Manage your rent account and pay your rent
  • Set up a regular Direct Debit Payment
  • Make and manage enquiries
  • Report a Repair (from autumn 2020 you will be able to schedule the repair)
You can make rental payments or create a regular Direct Debit by logging into your account and going to the ‘Make a Payment’ section.
Alternatively you can pay over the telephone by calling ‘0303 3030003’ and selecting ‘Option 1’
If you don’t already have an account, its very simple to create one. Click ‘here’ to find out more.
If you can’t find what you need in your Tenants Online Account or these FAQ’s, go to the ‘My Enquiries’ section and let us know.
Alternatively if you need to speak to us urgently, please go to the ‘Contact Us’ page where you will find ways to contact our Customer Service Team
You can you see your account balance, along with the payments we have received towards your rent in the ‘Statement’ section of your Tenants Online Account.
If you have a query about the balance or any of the payments please contact us through ‘My Enquires’ or if you would prefer to speak to someone, our Customer Services Team on 0303 303 003

Broadland project reaches national planning award finals

Our affordable housing strategy in north Norfolk has reached the finals of the Royal Town Planning Institute (RTPI) Awards for Planning Excellence 2021. In November, the project was the eastern region winner. Our North Norfolk District Wide Affordable Housing Strategy is a finalist in the category for Excellence in Planning to Deliver Homes – small … Continued

Broadland retains top sustainability rating

We are delighted to retain our Gold status in the latest SHIFT sustainability awards. The summary report shows that we are the best performing landlord from this year’s assessment. It also summarises our overall performance across all the environmental metrics. Download a summary of Broadland’s SHIFT 2020 report Download Louise Archer, Executive Property Director, said: … Continued

Elves deliver Christmas surprise to homeless families

A huge thank you to Broadland’s partners, contractors and Development team staff. They have donated more than £3,000 to buy Christmas gifts for children and families living in temporary accommodation in King’s Lynn. Their generous donations paid for Christmas presents and Christmas lunch for 47 families and 53 children living at our St James Lodge … Continued

Christmas and new year opening times 2020-21

Please note our Customer Service phoneline opening hours are different over the festive period! See details below. To avoid waiting in a phone queue, you can also contact us via Tenants Online. In an emergency, please call 0303 303 0003 to access our out-of-hours service. Wednesday 23 December Open as normal Thursday 24 December 9am-12 … Continued

Affordable homes plan for north Norfolk wins award

Broadland Housing Association’s affordable housing strategy in north Norfolk has won a coveted Planning Excellence Award from the RTPI (Royal Town Planning Institute). Broadland’s North Norfolk District Wide Affordable Housing Strategy was the regional winner in the RTPI’s virtual awards ceremony in November. The award recognises the ingenuity of Broadland’s strategy, which identified an opportunity … Continued

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