We’re here to help you make the most of your home. Here are some of the most asked questions, if you need to know more, please check our frequently asked questions

To register for an account please click ‘here’ You will need your tenancy ID, Date of Birth and Postcode to be able to register.
In your Tenants Online Account you will find:
  • Details of your rent account, including the payments you make
  • Manage your rent account and pay your rent
  • Make and manage enquiries
  • Report a Repair (from autumn 2018 you will be able to schedule the repair)
You can make rental payments by logging into your account and going to the ‘Make a Payment’ section or by calling ‘0303 3030003’ and selecting ‘Option 1’
If you don’t already have an account, its very simple to create one. Click ‘here’ to find out more.
If you can’t find what you need in your Tenants Online Account or these FAQ’s, go to the ‘My Enquiries’ section and let us know.
Alternatively if you need to speak to us urgently, please go to the ‘Contact Us’ page where you will find ways to contact our Customer Service Team

You can you see your account balance, along with the payments we have received towards your rent in the ‘Statement’ section of your Tenants Online Account.

If you have a query about the balance or any of the payments please contact us through ‘My Enquires’ or if you would prefer to speak to someone, our Customer Services Team on 0303 303 003

Happy birthday, Ivy – 101!

Our tenant Ivy recently celebrated her 101st birthday surrounded by her friends at Woodcote sheltered housing scheme in Norwich. When asked what she would like for her birthday, Ivy replied: “Just your friendship”. Happy Birthday, Ivy, and thank you for the lovely hats and mittens you have knitted for our Toys & Tins appeal for … Continued

Jack celebrates professional achievement

Jack Harvey, our Maintenance Team Leader, recently achieved the CIH (Chartered Institute of Housing) Level 3 Certificate in Housing Practice. This qualification demonstrates that Jack has developed a broader knowledge and understanding of key areas in delivering housing services. It is equivalent to an A-level or NVQ Level 3. Jack joined Broadland in 2009 as … Continued

Tenants delighted with new sensory garden

Tenants at Oakes Court, Broadland’s Housing with Care scheme in Downham Market, can now enjoy a beautiful new sensory garden – all designed and created by our Estates Services team. The garden was designed by Estate Services team members John Bream and Wayne Woolton, specifically for the dementia care ward. The garden design has four … Continued

First new tenants for Canary Quay

This week Broadland proudly welcome the first tenants to Canary Quay. Over the coming weeks, 60 one- and two-bedroom apartments at Canary Quay will be handed over.  These new homes, which are for social rent, are the first phase in an ambitious development by Broadland Housing Group which will eventually see 323 new homes created. … Continued

Sponsored bike ride raises £1,300 for MIND

A group of Broadland employees have raised £1,300 in a sponsored bike ride through the Norfolk countryside. The employees followed a 30-mile circular route, stopping at Broadland’s stores depot at Colton for refreshments. Many were new or returning to cycling, which makes the achievement all the more impressive! The funds raised will be donated to … Continued


Find out about local news in your community venenatis condimentum, sem libero volutpat nibh, nec pellentesqu.