WE’RE HERE TO HELP

We’re here to help you make the most of your home. Here are some of the most asked questions, if you need to know more, please check our frequently asked questions

To register for an account please click ‘here’ You will need your tenancy ID, Date of Birth and Postcode to be able to register.
In your Tenants Online Account you will find:
  • Details of your rent account, including the payments you make
  • Manage your rent account and pay your rent
  • Make and manage enquiries
  • Report a Repair (from autumn 2018 you will be able to schedule the repair)
You can make rental payments by logging into your account and going to the ‘Make a Payment’ section or by calling ‘0303 3030003’ and selecting ‘Option 1’
If you don’t already have an account, its very simple to create one. Click ‘here’ to find out more.
If you can’t find what you need in your Tenants Online Account or these FAQ’s, go to the ‘My Enquiries’ section and let us know.
Alternatively if you need to speak to us urgently, please go to the ‘Contact Us’ page where you will find ways to contact our Customer Service Team

You can you see your account balance, along with the payments we have received towards your rent in the ‘Statement’ section of your Tenants Online Account.

If you have a query about the balance or any of the payments please contact us through ‘My Enquires’ or if you would prefer to speak to someone, our Customer Services Team on 0303 303 003

First new tenants for Canary Quay

This week Broadland proudly welcome the first tenants to Canary Quay. Over the coming weeks, 60 one- and two-bedroom apartments at Canary Quay will be handed over.  These new homes, which are for social rent, are the first phase in an ambitious development by Broadland Housing Group which will eventually see 323 new homes created. … Continued

Sponsored bike ride raises £1,300 for MIND

A group of Broadland employees have raised £1,300 in a sponsored bike ride through the Norfolk countryside. The employees followed a 30-mile circular route, stopping at Broadland’s stores depot at Colton for refreshments. Many were new or returning to cycling, which makes the achievement all the more impressive! The funds raised will be donated to … Continued

Broadland AGM 2019

Michael Newey, Group Chief Executive, told our Annual General Meeting in September that Broadland needs to continue “stretching itself” if we are to help tackle the UK’s “appalling” homelessness problem. Broadland completed 67 new homes in the year to March 2019, and another 259 are under construction. Michael said: Far too many people don’t have … Continued

Broadland signs mental health pledge

Broadland has joined more than 1,200 organisations across the UK who have signed the Time to Change Employer Pledge.  The pledge is a commitment to changing the way we all think and act about mental health in the workplace.  Group Chief Executive Michael Newey said: I’m delighted to sign this pledge on behalf of Broadland. Although … Continued

Housing with care schemes rated ‘outstanding’

The Lawns, our housing with care scheme in Great Yarmouth, where NorseCare provides care and support services, recently celebrated an ‘outstanding’ CQC (Care Quality Commission) inspection report. Nationally, just 3% of care is rated as outstanding by the CQC . Inspectors visited The Lawns, where Broadland tenants live independently in their own flat, in August … Continued

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