We’re here to help you make the most of your home. Here are some of the most asked questions, if you need to know more, please check our frequently asked questions

To register for an account please click ‘here’ You will need your tenancy ID, Date of Birth and Postcode to be able to register.
In your Tenants Online Account you will find:
  • Details of your rent account, including the payments you make
  • Manage your rent account and pay your rent
  • Set up a regular Direct Debit Payment
  • Make and manage enquiries
  • Report a Repair (from autumn 2020 you will be able to schedule the repair)
You can make rental payments or create a regular Direct Debit by logging into your account and going to the ‘Make a Payment’ section.
Alternatively you can pay over the telephone by calling ‘0303 3030003’ and selecting ‘Option 1’
If you don’t already have an account, its very simple to create one. Click ‘here’ to find out more.
If you can’t find what you need in your Tenants Online Account or these FAQ’s, go to the ‘My Enquiries’ section and let us know.
Alternatively if you need to speak to us urgently, please go to the ‘Contact Us’ page where you will find ways to contact our Customer Service Team

You can you see your account balance, along with the payments we have received towards your rent in the ‘Statement’ section of your Tenants Online Account.

If you have a query about the balance or any of the payments please contact us through ‘My Enquires’ or if you would prefer to speak to someone, our Customer Services Team on 0303 303 003

Protecting tenants most at risk from fire

We have installed our first ever water mist system in a tenant’s home at our sheltered housing scheme at Samford Court, Worlingham, Norfolk. The new misting system disperses more than 100 litres of water in 10 minutes, enough to completely extinguish a fire in most cases. This gives the tenant valuable time to control or … Continued

Patricia Hollis House recognised for social impact

Patricia Hollis House, part of our exciting new development at Canary Quay, Norwich, has been shortlisted for the 2020 RICS Social Impact Awards. The awards, organised by the Royal Institution of Chartered Surveyors, recognise the positive and transformational contribution of the built environment to society. With 100% social rent tenants, Patricia Hollis House has had … Continued

Celebrating National Apprenticeship Week 2020

Left to right, from top: former apprentices Chloe Slater, Jack Harvey, Catalina Ruane, Lucy Rose and Laura Baldock During National Apprenticeship Week, 3-7 February, we are celebrating the achievements of our amazing apprentices. A good proportion of our apprentices go on to secure permanent roles at Broadland. James Godfrey, Head of HR Services, explains how … Continued

Greener transport deal with Norfolk Car Club

Our new transport partnership with Norfolk Car Club will save money for tenants and reduce our impact on the environment. Norfolk Car Club offers pay-as-you-go use of a fleet of 50 new cars and vans in Norwich (parked in dedicated on-street bays) and 600 vehicles across the UK. Vehicles can be hired for as little … Continued

Christmas charity raffle raises £800+

A big thank you to all our generous staff and suppliers for supporting our 2019 Christmas raffle. We were thrilled to raise over £800 for our staff charity of the year, Norfolk Mind. We are grateful for raffle prizes from suppliers including: Symphony Windows Vaillant DD Health & Safety Supplies Metro Rod Saint-Gobain Building Distribution … Continued


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