We’re here to help you make the most of your home. Here are some of the most asked questions, if you need to know more, please check our frequently asked questions

To register for an account please click ‘here’ and enter your mobile number or email address to create your account in a few simple steps.

Don’t worry if you don’t have a mobile number or email address you can still create an account.

In your Tenants Online Account you will find:
  • Details of your rent account, including the payments you make
  • Manage your rent account and pay your rent
  • Set up a regular Direct Debit Payment
  • Make and manage enquiries
  • Report a Repair (from autumn 2020 you will be able to schedule the repair)
You can make rental payments or create a regular Direct Debit by logging into your account and going to the ‘Make a Payment’ section.
Alternatively you can pay over the telephone by calling ‘0303 3030003’ and selecting ‘Option 1’
If you don’t already have an account, its very simple to create one. Click ‘here’ to find out more.
If you can’t find what you need in your Tenants Online Account or these FAQ’s, go to the ‘My Enquiries’ section and let us know.
Alternatively if you need to speak to us urgently, please go to the ‘Contact Us’ page where you will find ways to contact our Customer Service Team
You can you see your account balance, along with the payments we have received towards your rent in the ‘Statement’ section of your Tenants Online Account.
If you have a query about the balance or any of the payments please contact us through ‘My Enquires’ or if you would prefer to speak to someone, our Customer Services Team on 0303 303 003

‘Garden SOS’ for King’s Lynn families

Families living at our St James Lodge housing scheme are enjoying a brand new outdoor play area and garden, thanks to a ‘Garden SOS’ style project. St James Lodge in King’s Lynn houses homeless families and helps them transition into permanent housing. The newly landscaped space at the scheme now has colourful play equipment, picnic … Continued

Broadland’s ‘finest hour’ – AGM 2020 report

Broadland held its first ‘virtual AGM’ in September. Board members and association members came together in a socially-distanced meeting, with an exclusive video link as an additional option for participants. Michael Newey, our Chief Executive, described how the previous 6 months had been Broadland’s ‘finest hour’. He outlined how we have supported vulnerable tenants during … Continued

Free IAP launched for Broadland tenants

Broadland is delighted to announce the launch an Individual Assistance Programme (IAP) for tenants and their immediate family members. The IAP is a free, independent service providing Broadland tenants with 24-hour access to professional and confidential telephone counselling, advice and support.  The new service will run initially from 1 October 2020 for 12 months. It is being operated … Continued

12 new affordable homes at Edgefield

The first tenant has moved into our new development of 12 affordable homes in Edgefield, near Holt, Norfolk. The scheme gives priority to local people. Paul Dawson (above left) received his keys from Michael Newey, Chief Executive of Broadland Housing Association, and Liz Ley, Director of Wellington, our construction partner on the project. The 12 … Continued

Canary Quay hits new heights

Today we celebrated reaching the highest point of our Canary Quay housing development in Norwich. With our construction partners R G Carter, we marked the milestone on the newly poured roof of the 9-storey housing block, close to Norwich City Football Club. The Phase 3 development at Canary Quay is 100% affordable homes and consists … Continued


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