WE’RE HERE TO HELP

We’re here to help you make the most of your home. Here are some of the most asked questions, if you need to know more, please check our frequently asked questions

To register for an account please click ‘here’ You will need your tenancy ID, Date of Birth and Postcode to be able to register.
In your Tenants Online Account you will find:
  • Details of your rent account, including the payments you make
  • Manage your rent account and pay your rent
  • Set up a regular Direct Debit Payment
  • Make and manage enquiries
  • Report a Repair (from autumn 2020 you will be able to schedule the repair)
You can make rental payments or create a regular Direct Debit by logging into your account and going to the ‘Make a Payment’ section.
Alternatively you can pay over the telephone by calling ‘0303 3030003’ and selecting ‘Option 1’
If you don’t already have an account, its very simple to create one. Click ‘here’ to find out more.
If you can’t find what you need in your Tenants Online Account or these FAQ’s, go to the ‘My Enquiries’ section and let us know.
Alternatively if you need to speak to us urgently, please go to the ‘Contact Us’ page where you will find ways to contact our Customer Service Team

You can you see your account balance, along with the payments we have received towards your rent in the ‘Statement’ section of your Tenants Online Account.

If you have a query about the balance or any of the payments please contact us through ‘My Enquires’ or if you would prefer to speak to someone, our Customer Services Team on 0303 303 003

Greener transport deal with Norfolk Car Club

Our new transport partnership with Norfolk Car Club will save money for tenants and reduce our impact on the environment. Norfolk Car Club offers pay-as-you-go use of a fleet of 50 new cars and vans in Norwich (parked in dedicated on-street bays) and 600 vehicles across the UK. Vehicles can be hired for as little … Continued

Christmas charity raffle raises £800+

A big thank you to all our generous staff and suppliers for supporting our 2019 Christmas raffle. We were thrilled to raise over £800 for our staff charity of the year, Norfolk Mind. We are grateful for raffle prizes from suppliers including: Symphony Windows Vaillant DD Health & Safety Supplies Metro Rod Saint-Gobain Building Distribution … Continued

Tenants celebrate opening of Patricia Hollis House

A big welcome to all our new tenants at Canary Quay, Norwich! We were delighted to bring together so many new neighbours at the opening event at Patricia Hollis House in December. We wish all tenants a very happy first Christmas in their new home. Patricia Hollis House is Phase 1 of our ambitious new … Continued

Iain Grieve – new Executive Finance Director

We are delighted to welcome Iain Grieve as our new Executive Finance Director. Iain succeeds Julian Foster, who has retired. Iain was previously Director of Financial Services at Catalyst Housing, one of the London’s largest housing associations. During his time in this role, Iain was part of the working party that helped Catalyst regain the regulator’s … Continued

Happy birthday, Ivy – 101!

Our tenant Ivy recently celebrated her 101st birthday surrounded by her friends at Woodcote sheltered housing scheme in Norwich. When asked what she would like for her birthday, Ivy replied: “Just your friendship”. Happy Birthday, Ivy, and thank you for the lovely hats and mittens you have knitted for our Toys & Tins appeal for … Continued

NEWS IN YOUR COMMUNITY

Find out about local news in your community venenatis condimentum, sem libero volutpat nibh, nec pellentesqu.