We’re here to help you make the most of your home. Here are some of the most asked questions, if you need to know more, please check our frequently asked questions

To register for an account please click ‘here’ and enter your mobile number or email address to create your account in a few simple steps.

Don’t worry if you don’t have a mobile number or email address you can still create an account.

In your Tenants Online Account you will find:
  • Details of your rent account, including the payments you make
  • Manage your rent account and pay your rent
  • Set up a regular Direct Debit Payment
  • Make and manage enquiries
  • Report a Repair (from autumn 2020 you will be able to schedule the repair)
You can make rental payments or create a regular Direct Debit by logging into your account and going to the ‘Make a Payment’ section.
Alternatively you can pay over the telephone by calling ‘0303 3030003’ and selecting ‘Option 1’
If you don’t already have an account, its very simple to create one. Click ‘here’ to find out more.
If you can’t find what you need in your Tenants Online Account or these FAQ’s, go to the ‘My Enquiries’ section and let us know.
Alternatively if you need to speak to us urgently, please go to the ‘Contact Us’ page where you will find ways to contact our Customer Service Team
You can you see your account balance, along with the payments we have received towards your rent in the ‘Statement’ section of your Tenants Online Account.
If you have a query about the balance or any of the payments please contact us through ‘My Enquires’ or if you would prefer to speak to someone, our Customer Services Team on 0303 303 003

‘Places After The Pandemic’ – post-Covid opportunities for housing associations

PlaceShapers and HACT’s Places After The Pandemic report (published today) says that Covid-19 offers a once in a lifetime opportunity for housing associations to deliver more within their communities, change how homes are built and adapt services. As a PlaceShapers member, Broadland took part in the report, along with more than 100 other organisations. The … Continued

Broadland is finalist in Planning Excellence awards

Broadland is the only housing association to reach the regional finals of the Royal Town Planning Institute’s Planning Excellence Awards 2020. Our project, the North Norfolk District Wide Affordable Housing Strategy, identified an opportunity from changes to national policy. The project has been developing mixed tenure sites across rural north Norfolk. Market homes are sold … Continued

Broadland staff snacks raise cash for hospitals

Broadland Housing staff have raised an impressive £835 for Norfolk hospitals since the start of lockdown. Frontline staff donated cash for snacks on the go from an ‘honesty fridge’ at our Colton stores. There was also a bucket for donations. The funds raised have been split between the Norfolk and Norwich Hospital, Queen Elizabeth (King’s … Continued

Lloyd Court celebrates 20th birthday with 100-year-old tenants

Party queens! Marion ‘Bubs’ Wilkinson and Pattie Knopp Our Lloyd Court housing with care scheme recently celebrated its 20th birthday – with two centenarian tenants leading the party! 100 year-olds Pattie Knopp and Marion ‘Bubs’ Wilkinson were named ‘Party Queens’ at the scheme celebrations (all socially distanced, of course) in High Kelling, Norfolk. Opened in … Continued

Broadland helping to prevent homelessness among prison leavers

Broadland Housing is supporting a project to provide ex-offenders with a stable home, and reduce the likelihood that they will return to crime. The Housing for People Leaving Prison project was set up by the Office of the Police and Crime Commissioner for Norfolk (OPCCN) and St Martin’s. The project helps people released from prison … Continued


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