Housing with care schemes rated ‘outstanding’

The Lawns, our housing with care scheme in Great Yarmouth, where NorseCare provides care and support services, recently celebrated an ‘outstanding’ CQC (Care Quality Commission) inspection report. Nationally, just 3% of care is rated as outstanding by the CQC .

Inspectors visited The Lawns, where Broadland tenants live independently in their own flat, in August 2019 and spoke to tenants, their relatives and staff. In their report they rated the scheme as outstanding in 3 key areas – for the caring, responsive and well-led aspects, and ‘good’ for the safe and effective elements.

The CQC inspectors reported that:

…the service was exceptional in placing people at the heart of the service with a strong person-centred caring and responsive ethos.

Broadland tenants told the inspectors that they were “treated with exceptional kindness, compassion and respect.” One tenant described the staff as “absolutely wonderful, always there when I need them and always cheerful”.

The CQC inspectors recognised that one of The Lawns’ strengths was in the range of activities for tenants and local community engagement, particularly a successful intergenerational activity initiative with the local school. Children come into the scheme every week for lunch and spend time with the tenants, including seated football. One Broadland tenant told the inspector: “It’s really good fun when they come in, it makes you feel good being with young people!”

NorseCare Registered Manager Carole Nisbett praised her team at the scheme:

The Lawns is a great place where people love to live and love to work. We were delighted to receive an outstanding at our last inspection for how we care for people, but to receive an overall outstanding is just wonderful. We love being part of the local community and are always looking at new ways to help people and to improve the way we support them.

Lisbon Court, another Broadland scheme where NorseCare provides care and support services, was also rated outstanding, in June 2019.

The housing with care scheme in Galyon Road, King’s Lynn, was rated at outstanding in 3 key areas of the report – for the caring, responsive and well-led aspects – and good for the safe and effective elements.

The CQC inspectors remarked how Lisbon Court staff:

…went above and beyond what was expected of them to help ensure people were not isolated and continued to be engaged in the service and wider community and take part in meaningful activity.

Find out more about our housing with care service in Norfolk.