Jack celebrates professional achievement

Jack Harvey, our Maintenance Team Leader, recently achieved the CIH (Chartered Institute of Housing) Level 3 Certificate in Housing Practice.

This qualification demonstrates that Jack has developed a broader knowledge and understanding of key areas in delivering housing services. It is equivalent to an A-level or NVQ Level 3.

Jack joined Broadland in 2009 as an apprentice carpenter and qualified as a carpenter May 2011. He was promoted to Senior Multi-Skilled Operative in 2017. Following a successful 3-month secondment, Jack was appointed Maintenance Team Leader in January 2019. He covers both the Norwich and King’s Lynn areas.

Kelly Harris, Head of Repairs Service, said:

Congratulations to Jack! We’ve been upskilling our Maintenance team to increase their job satisfaction and provide a better service to our tenants. After training and development, 90% of all our operatives (including electricians and gas engineers) are now skilled in two or more trades.

Jack said:

It’s been hard work, having known literally zero when I started studying. Not bad for someone with a tradesman’s background!